Whether you can reschedule or cancel depends on the provider. Each partner has its own terms, which you can find on your ticket or booking confirmation. Please check these details for your options.
Cancellation deadlines vary by tour or product. Refunds are generally granted only if you cancel within the timeframe specified in your booking confirmation or the tour details page. Please check these details to confirm your options.
Missed tours are often non-refundable. Some providers may allow rescheduling or goodwill solutions. Contact us as soon as possible if you know you might miss your tour.
In most cases, the meeting point is fixed and cannot be changed. You can find the exact location in your booking confirmation. Please arrive 10–15 minutes early to ensure a smooth start.
The meeting point is listed in your booking confirmation or under “Tour Details” on the tour page. If you have trouble locating it, please contact us for assistance.
If a tour is canceled due to weather or unforeseen events, you will be informed immediately. You can either reschedule or receive a full refund.
Refunds are processed to the original payment method. Depending on your bank, it may take a few business days for the amount to appear.
Yes! Many tours offer special pricing for children and groups. For groups of 10 or more, we provide a special rate if you book at least 72 hours in advance. You can find discount information during booking or on the tour page.
